--- title: "Terms of Service" description: "The terms that govern your use of Lusor." canonical: "https://lusor.ai/terms" updated: "2026-10-13" --- # Terms of Service Last updated October 13, 2026 ## Acceptance of these terms These terms are a contract between you and Lusor, Inc. ("Lusor", "we", "us") for your use of lusor.ai, the Lusor web app, the Lusor Mac app, the Lusor API, Lusor Phone, Lusor Internet and connectors (together, the "service"). By creating an account or using the service you agree to them and to our Privacy Policy. They take effect on 1 October 2026. If you use Lusor for an organisation, you confirm you can bind it, and "you" includes it. ## Eligibility and accounts You must be at least 18 years old and able to form a binding contract. Give accurate sign-up information and keep your sign-in and API keys secret. You are responsible for what happens under your account and workspace, including what its members and API keys do. Tell us at privacy@lusor.ai if you think your account has been misused. ## The service Lusor is an AI agent that operates a phone to carry out tasks you give it. The phone is either your own iPhone, connected through the Lusor Mac app, or a Lusor cloud phone. Lusor Internet routes an agent phone's network traffic. Connectors let an agent use services you link, such as GitHub. The service changes over time: features can be added, changed or removed, and some are available only on certain plans. The service is early software. It can fail, stop in the middle of a task, or do something you did not intend. ## Plans, billing and credits Paid plans are billed through our payment processor. A plan includes credits, which are used for AI tokens, Internet traffic (GB) and agent runtime, and for screen-recording minutes and Sheets rows beyond your plan's allowance, at the rates shown in the app when you use them. Plan limits are enforced. Free plan credits and onboarding bonuses apply to the first workspace you create; additional workspaces do not receive them. Each person can create up to 3 workspaces. You can buy extra credit packs where offered. Prices and credit rates can change; a change to a plan you have already paid for applies from your next renewal. Refunds: fees are charged in advance and are not refundable, including for partial billing periods and for credits you have used, except where the law requires a refund. If we discontinue the service, we will refund the unused part of any period you have prepaid. Taxes may be added where required. You authorise us and our payment processor to charge your payment method for the fees you owe. ## Renewals, cancellation and refunds Paid plans renew automatically each billing period until you cancel. You can cancel at any time; cancellation takes effect at the end of the current billing period, and you keep the plan until then. After a plan ends your workspace moves to the Free plan and its limits. Refunds are covered under "Plans, billing and credits" above. ## Acceptable use You may use the service only lawfully and only for things you have the right to do. You agree not to use it, or let an agent use it, to: - break the law, or help anyone do so, including fraud and the creation or sharing of unlawful content; - harass, stalk, threaten or defame anyone; - use the agent against, or to target, a person under 18, or to collect information from children; - send spam, or run mass automation (bulk messages, posts, sign-ups, purchases or engagement) that breaches the rules of the platform it runs on; - create or run account farms: many fake or duplicate accounts, or accounts used to evade a ban or limit; - circumvent security measures, including CAPTCHAs, verification or authentication, at scale or to get around a block; - scrape or collect data from a website, app or service in breach of its terms or technical restrictions; - operate accounts or devices that are not yours, or that you have no right to control; - access another person's accounts, messages or data without their permission; - use Lusor phone numbers, inboxes or Lusor Internet for abuse, attacks, malware or to hide illegal activity; - resell or share the service, or your credits and Lusor Internet, without our written agreement; - probe, overload or try to break the service, or get around plan limits, billing or access controls; - use the output to build a service that competes with Lusor, or collect data from other users. Lusor phone numbers only receive verification codes and text messages. They cannot send messages, and they cannot make or receive calls. We may investigate and remove content or stop activity that we think breaks these rules. ## Your content and devices You keep ownership of what you give the service, including your instructions, files and the contents of your phone ("your content"). You give us a licence to host, copy, process and display it, and to send it to our providers, only as needed to run the service for you and as set out in the Privacy Policy. You are responsible for your content and for having the right to use it in Lusor. You are responsible for everything an agent does on your behalf. The agent acts on your phone and your accounts, with your logins and in your name: messages it sends, purchases or changes it makes, and settings it alters are your actions, and so are their consequences. Start with tasks you can check, review what the agent did, and do not give it access to accounts, money or data where a mistake would be serious for you or others. The phone's screen, including other people's messages and information on it, is seen by the agent and processed by our AI provider, as the Privacy Policy describes. Use Lusor on your own phone and your own accounts. ## Logins and credentials You authorise the agent to use the logins and other credentials you give it, whether you type them into a prompt or save them in your workspace vault, to carry out tasks you start. We use them only for that purpose. Saved credentials are stored encrypted, and you can delete them at any time. You are responsible for having the right to use every credential you provide. Do not give Lusor logins, codes or other credentials for accounts you do not own or control, or that you are not permitted to use. Keep your own credentials safe, and change them if you think they were exposed. ## Third-party apps and services The apps, websites, networks and connected services an agent uses belong to other people and have their own terms. We do not control them and are not responsible for them or for how they treat your account, including suspending, limiting or closing it. Many of them restrict or ban automation, and using an agent may breach those rules. You alone are responsible for complying with the terms of every service the agent operates for you, including social networks, app stores and any other app or site, and for checking that your instructions to the agent are allowed there. Connected services are linked at your choice and you can disconnect them. ## API and developer use You may use the Lusor API with the keys we issue to you, under these terms and the limits on your plan. Keep keys secret; revoke a key that may have leaked. We may rate-limit or suspend keys that harm the service. ## Intellectual property We own the service, including its software, design and brand. These terms give you a limited, revocable, non-exclusive right to use it as intended during your plan. Open-source parts of Lusor are under their own licences. If you send us feedback, we can use it without obligation to you. As between you and us, you own the output the agent produces for you, subject to the rights of others and the AI provider's terms. ## Privacy The Privacy Policy explains how we handle information, including that agent tasks and phone screens are processed by an AI model provider. By using the service you agree to that processing. ## Suspension and termination You can stop using Lusor and cancel any time. To close your account or have data deleted, email privacy@lusor.ai; we handle requests within 30 days. There is no in-app account deletion today. We may suspend or end your access, or remove content, if you break these terms, if your use puts others or the service at risk, if payment fails, or if the law requires. Where we reasonably can, we will tell you first. Sections that by their nature should survive termination do so, including payment, liability and governing law. ## Disclaimers The service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, whether express, implied or statutory, including merchantability, fitness for a particular purpose, title, accuracy and non-infringement. We do not promise the service will be uninterrupted, error-free, secure or free of harmful components, or that an agent will complete any task or behave as you expect. AI output can be wrong, incomplete, out of date or unsuitable. An agent can misread a screen, take the wrong action, or fail to finish. The agent's own report that a task is done is not a guarantee that it was done. Check what matters. Output is not professional advice, including legal, financial or medical advice. ## Limitation of liability and indemnification To the fullest extent the law allows, Lusor and its owners and staff are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, or for what a third party does in response to an agent's actions on your accounts and devices. Our total liability to you for all claims relating to the service is limited to the greater of the amount you paid us for the service in the 6 months before the event giving rise to the claim, and USD 100. None of this limits liability that the law does not allow to be limited, including liability for fraud, for intentional or grossly negligent misconduct, and for death or personal injury. Some places do not allow some of these limits, so they apply only as far as the law permits. You will defend and compensate us against third-party claims, losses and costs (including reasonable legal fees) arising from your content, from your breach of these terms, or from actions an agent takes on third-party websites, apps and services at your direction, including claims by those services that the actions breached their terms, to the extent the law allows. ## Governing law and disputes These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these terms or the service will be resolved exclusively in the state or federal courts located in Delaware, and you and Lusor agree to the personal jurisdiction of those courts. Nothing here removes rights you have under consumer law that cannot be waived, including the right to bring a claim in the courts where you live where that law gives you that right. ## Changes to these terms We may update these terms. We will post the new version here with a new date and, for material changes, tell you by email or in the product before they apply. If you keep using the service after the change takes effect, you accept it. If you do not, stop using the service and cancel. ## Contact us Lusor, Inc. (a Delaware corporation), 295 Main Street, Room 1070, Buffalo, NY 14203, USA. Email: privacy@lusor.ai.